Question 1

How do I request a shipping quote?

Accepted Answer

Send us the approximate weight and box dimensions, the destination city, and whether you need standard or express service — through the contact form, by phone, or on Zalo. We reply with an exact quote within one business day.

Question 2

How does product ordering work?

Accepted Answer

You send us a product link or description. We confirm the total cost with you, you approve, then we purchase the item and ship it directly to your recipient in Vietnam or the U.S.

Question 3

What documents do I need for a passport renewal?

Accepted Answer

Your current passport, a completed renewal form, two recent passport photos, and a name-change document if your name has changed. We review everything before submission so a small error doesn't delay you.

Question 4

Can you help book flights for Tet holiday travel?

Accepted Answer

Yes — Tet travel is one of our specialties. Seats sell out months in advance, so contact us as early as possible and we'll monitor fares and hold the best option for your dates.

Question 5

Do you offer support in Vietnamese?

Accepted Answer

Yes. Every member of our team speaks both English and Vietnamese — in person, on the phone, and on Zalo.

Question 6

Is there a fee difference between standard and expedited passport/visa service?

Accepted Answer

Yes. Expedited service carries a higher service fee because your file is prepared, reviewed, and submitted on a priority schedule. See the fee table on the Visa & Passport page for current placeholder pricing.